Customer Service Professional


$15.00 Hourly

Employment Type


Customer Service Professional

This is a full time position with hours ranging from 7am- 6pm Monday - Friday.

Job Summary: InSync Consulting Services is looking to immediately hire 15 Customer Service Reps at our client location in Wausau, WI. 

Customer Service Representative - Senior
Work Location: 115 W WAUSAU AVE., Wausau, WI 54401

Specific Duties:

  • Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs

  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

  • Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed

  • Assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools

  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Required Qualifications

  • High school diploma or GED OR equivalent work experience

  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

  • Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

  • Proficient conflict management skills to resolve issues in a stressful situation

Preferred Qualifications

  • 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools

  • Prior health care experience

Start/End Time: 8 hour shifts between the hours of 7AM - 6PM

Dress Code: Casual, jeans are ok


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